Roles & Responsibilities:

  • Contribute to on boarding procedures, operational procedures to manage end-to-end lifecycle operations (updates, configuration, backup, security, monitoring, etc) in pre and postproduction Azure environment.

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  • Fulfillment of service requests for deployment, patch, backup, recovery, config change, monitoring, proactive/reactive maintenance tasks.

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  • Diagnose, troubleshoot Azure related issues escalated by service desk teams or routed via incident management in a 24x7 environment.

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  • Identify and/or contribute to scripts, solutions, tools, to automate lifecycle operations.

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  • Coordinate r with program managers, developers, CREs and provide design inputs, specifications, requirements to influence and advance Azure platform capabilities.

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  • Manage Windows and Linux based virtual machines hosted on Azure.

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  • Implement Devops Workflows add more automation to the system.

Requirements:

  • 2+ years of IT experience in Cloud - Microsoft Azure Platform or AWS Platform

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  • Experience in working on Window and Linux based systems

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  • Linux / OSS tools on Azure or other public cloud environments (or) Troubleshooting experience in Azure Iaas and PaaS technologies.

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  • Experience with SQL Databases and managing oracle database.

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  • Experience in cloud managed, migration services in Azure

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  • Experience with Azure IaaS technologies, Azure Data technologies and CI/CD toolset.

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  • Good troubleshooting knowledge and fixing issues with faster resolution.

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  • IT experience in operating cloud-based mission critical workloads in a 24x7 environment with strong knowledge of ITIL, ITSM, DevOps practices and toolsets in the Cloud.

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  • Working experience in distributed programming models and fluency in one or more automation languages (PowerShell, C#, etc.)

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  • Knowledge and implementation of High Availability, Disaster Recovery, Business Continuity, Performance Tuning best practices.

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  • Proven track record of Service/ support Engineering competencies including customer focus and business /strategic acumen.

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  • Experience in communicating to a variety of stakeholders including large enterprise customers, executive management, and engineering teams.

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  • Experience with ServiceNow, Service Catalog, Cherwell, SCSM, Provance

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